Help center

Runners ZW Help Center

Welcome to the Runners ZW Help Center! How can we assist you today?

1. Getting Started

1.1. How do I create an account?

• Go to Sign-Up Page: Click on the “Registration” button on our header.
• Enter Your Information: Provide your name, email address, and create a password.
• Verify Email: Check your inbox for a verification email and follow the link to verify your account.

1.2. How do I log in to my account?

• Go to Log-In Page: Click on the “Log In” button on the header above.
• Enter Credentials: Input your registered email address and password.
• Forgot Password? Click on the “Forgot Password” link to reset your password.

1.3. What if I forget my password?

• Click “Forgot Password”: On the log-in page, select “Forgot Password.”
• Enter Email: Provide the email address associated with your account.
• Check Your Email: Follow the instructions in the password reset email to create a new password.

2. Ordering

2.1. How do I place an order?

• Browse Products: Navigate our categories or use the search bar to find items.
• Add to Cart: Click “Add to Cart” for the items you want.
• Checkout: Click on the cart icon and select “Checkout.”
• Enter Details: Provide delivery information and payment details.
• Confirm Order: Review your order and click “Place Order.”

2.2. How do I track my order?

• Log In: Sign in to your account.
• Go to “My Orders”: Click on “My Orders” in your account dashboard.
• View Status: Click on the order number to see the tracking information.

2.3. Can I modify or cancel my order?

• Before Shipment: Contact us immediately at support@runnerszw.com or +27661838830 | +263775878844 | +263715415857. Modifications or cancellations are only possible before the order is shipped.
• After Shipment: Once shipped, orders cannot be modified or canceled. Refer to our Returns and Refunds Policy for further steps.

4. Returns and Refunds

4.1. How do I return an item?

• Review Our Policy: Check our Refund and Returns Policy for eligibility.
• Request Return: Email returns@runnerszw.com or call +27661838830 | +263775878844 | +263715415857
• Return Authorization: Follow the instructions provided to return the item.

4.2. When will I receive my refund?

• Processing Time: Refunds are typically processed within 7 business days after we receive the returned items.
• Payment Method: Refunds will be issued to the original payment method.

4.3. What if I receive a damaged or incorrect item?

• Contact Us: Email support@runnerszw.com or call +27661838830 | +263775878844 | +263715415857 with your order number and issue details.
• Provide Evidence: We may request photos or additional information.
• Resolution: We will arrange for a replacement or refund as appropriate.

Payments

5.1. What payment methods do you accept?

• Credit/Debit Cards: Visa, MasterCard, etc.
• Digital Wallets: [Specify wallets]
• Bank Transfer: [Details if applicable]

5.2. Is my payment information secure?

• Security Measures: We use encryption and secure socket layer (SSL) technology to protect your payment information.
• Privacy Policy: Review our Privacy Policy for more information on data protection.

5.3. Can I use a discount code?

• Enter at Checkout: Apply discount codes in the “Promo Code” box during checkout.
• Terms: Check the terms and conditions of the discount code for eligibility.

Products

6.1. How can I find a product?

• Search Bar: Use the search function at the top of our website.
• Categories: Browse through product categories listed on the homepage.

6.2. What if a product is out of stock?

• Check Availability: Out-of-stock items are marked accordingly.
• Notifications: Sign up for notifications to be informed when the product is back in stock.

7. Account Management

7.1. How do I update my personal information?

• Log In: Sign in to your account.
• Edit Profile: Go to “Account Settings” and update your information.

7.2. How do I unsubscribe from emails?

• Email Settings: Click the “Unsubscribe” link at the bottom of any promotional email or update your preferences in your account settings.

7.3. How do I delete my account?

• Contact Us: Email support@runnerszw.com with your request.

8. Contact Us

If you need further assistance, please contact us:

• Email: support@runnerszw.com
• Phone: +27661838830 | +263775878844 | +263715415857
• Mailing Address: Runners ZW, Gweru, Zimbabwe

Business Hours: 8am -6pm